Refund / Return Policy
At Tech Tonic, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
1. Return Period
You have 30 days from the date of delivery to request a return.
2. Eligibility for Returns
To qualify for a return:
- Item must be unused, unworn, and in original condition
- Item must be in original packaging
- Proof of purchase is required (order confirmation or receipt)
3. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Digital/downloadable products
- Personal use items (if opened)
- Clearance or final sale items
4. How to Start a Return
To initiate a return:
- Email us at support@techtonic.com
- Include your order number and reason for return
- Our team will provide return instructions
⚠️ Do not send items back without contacting us first.
5. Refund Process
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, your refund will be issued to your original payment method
- Refunds typically take 5–10 business days to appear
6. Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- If the return is due to our error (damaged/wrong item), we cover the cost
7. Damaged, Defective, or Incorrect Items
If you receive a faulty or incorrect product:
- Contact us within 7 days of delivery
- Provide photos as proof
We will offer a replacement or full refund at no extra cost
8. Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact our support team.